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Irisruby – a rogue online store

This is just a quick note to warn everyone about a rogue online store called Irisruby (Irisruby.com). We bought an item from them and it turned out to be completely not as described online. It was supposed to be a knitted garment but it turned up as just a print of the pattern on a synthetic fabric. We wanted a refund. On their website they say;

Fast Refund: Send the returned purchase in its original packaging with original label back to our return center. We will issue a refund to your original payment method within a week.

but it’s very suspicious that they don’t have an address for their refund centre anywhere on the website. It’s also very suspicious that their “Contact Us” page only has an email address and it’s a very weird looking email address (MAIL:service@irisruby.com). These should have been enough reasons to avoid purchasing from them, but we didn’t realise until it was too late. It’s impossible to find out where they are operating from just from their website.

irisruby

So when I emailed them (at service@irisruby.com) to find the address of their return centre, and I quite quickly received an email containing this;


Irisruby email received when asked for the address of their return centre

Sorry that you are not satisfied with the item(s).
 
Please note that customer must respond to every email within 7 days. If not, we will close this case after the aforementioned deadline.
 
Our return center is located in Guangzhou, China.

According to our return policy, the customer is responsible for return shipping cost and any other related return charges (including possible custom fee). Your refund will be processed after our return center received and inspected the return package.

 
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you 15% cash refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth.
 
If you still want to return/exchange the package, you should email us for a return label within 7 days, the aforementioned deadline.
You can check the return policy here: https://irisruby.com/pages/return-exchange
 
***Kind reminder: Any addresses on the parcel are not approved as the return address.
Returned package without an authorized return address from customer service representatives will not be refunded or exchanged. ***
 
Thanks for your patience! Please don’t hesitate to email us if you have any questions.
 
Best regards,
Yuri
IRISRUBY

Ah, they’re in China and from this email reply, I read that they really have no intention of refunding anything. They’ve made it about as hard as possible and I suspect the whole thing is a big scam.

Another thing I checked is the return address on the package that we received. It’s an address in London, but it doesn’t exist! It’s so obviously such a huge scam now. 

So please steer well clear of Irisruby.com and be extra careful to assess the genuineness of online companies before making purchases. I’m sure there’s a huge number of rogue companies out there like Irisruby.

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10 Comments Post a comment
  1. Sharon #

    Yes. I had a similar experience with http://kingsimages.co.uk/. Bought a rash shirt (swim wear with uv protection), and a ladies business wear blouse arrived. After a few emails with useless responses it became clear this website was a scam.
    I now only purchase when there is an Australian street address and a phone number.
    We learn by our experiences.

    November 6, 2019
    • Peter #

      Thanks for the heads-up on kingsimages.co.uk – and sorry you got scammed by them.

      January 12, 2020
  2. Peter #

    ordered a boohoo cardigan in wool got cheapo synthetic printed one avoid irisruby like the plague no redress whatsoever scamming b__stards Peter London

    November 27, 2019
    • Peter #

      Sorry you got caught too, Peter. It’s terrible that some people are happy to do this sort of thing.

      January 12, 2020
  3. Lynne Rose #

    Sadly I didn’t see any of these warnings before I bought some items from them too. (Why are they still allowed to advertise? And how can these warnings become more evident to other potential customers?)
    Oh well, lesson learned – the hard way.

    January 12, 2020
    • Peter #

      Sorry about that Lynne. That’s the danger of the internet. It’s a great thing, but it can also be dangerous. All the best.

      January 12, 2020
  4. Tracy butcher #

    Hi snap! Was browsing on- line and heyho irisruby suddenly popped up. I spotted a gorgeous grey knitted cardigan for 27 quid plus 6.50 p&p and couldn’t resist. It’s just arrived, and to say it’s not as described is the understatement of the century!! I emailed them straight away asking for a refund. I got……. instead of hassle of sending it back consider you keep item and have 40% off. If you still not happy return it but pay postage! Have opened a case with PayPal but reading others experiences it’s not looking hopeful! I fear I will have to put it down to experience and wear the cheap tat for work!! Lesson well and truly learnt!!

    January 12, 2020
    • Peter #

      Arghh! It makes me so mad that people can do this type of thing to make money. Sorry to hear about your troubles.

      January 13, 2020
  5. Daphne Pike #

    I am so cross with myself for being taken in by the advert! The top I ordered looked so pretty, but is awful and I will never wear it. I am unable to find a return address, so like other people must put it down to experience and hope that a charity shop will benefit.

    February 18, 2020
    • Peter #

      So sorry to hear about that Daphne. Hopefully word can get out about companies (criminals?) like these and we can reduce problems for other people. Thanks for leaving your comment.

      February 19, 2020

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