Irisruby – a rogue online store
This is just a quick note to warn everyone about a rogue online store called Irisruby (Irisruby.com). We bought an item from them and it turned out to be completely not as described online. It was supposed to be a knitted garment but it turned up as just a print of the pattern on a synthetic fabric. We wanted a refund. On their website they say;
Fast Refund: Send the returned purchase in its original packaging with original label back to our return center. We will issue a refund to your original payment method within a week.
but it’s very suspicious that they don’t have an address for their refund centre anywhere on the website. It’s also very suspicious that their “Contact Us” page only has an email address and it’s a very weird looking email address (MAIL:firstname.lastname@example.org). These should have been enough reasons to avoid purchasing from them, but we didn’t realise until it was too late. It’s impossible to find out where they are operating from just from their website.
So when I emailed them (at email@example.com) to find the address of their return centre, and I quite quickly received an email containing this;
Irisruby email received when asked for the address of their return centre
Sorry that you are not satisfied with the item(s).Please note that customer must respond to every email within 7 days. If not, we will close this case after the aforementioned deadline.Our return center is located in Guangzhou, China.
According to our return policy, the customer is responsible for return shipping cost and any other related return charges (including possible custom fee). Your refund will be processed after our return center received and inspected the return package.Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue.We would like to offer you 15% cash refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth.If you still want to return/exchange the package, you should email us for a return label within 7 days, the aforementioned deadline.You can check the return policy here: https://irisruby.com/pages/return-exchange***Kind reminder: Any addresses on the parcel are not approved as the return address.Returned package without an authorized return address from customer service representatives will not be refunded or exchanged. ***Thanks for your patience! Please don’t hesitate to email us if you have any questions.Best regards,YuriIRISRUBY
Ah, they’re in China and from this email reply, I read that they really have no intention of refunding anything. They’ve made it about as hard as possible and I suspect the whole thing is a big scam.
Another thing I checked is the return address on the package that we received. It’s an address in London, but it doesn’t exist! It’s so obviously such a huge scam now.
So please steer well clear of Irisruby.com and be extra careful to assess the genuineness of online companies before making purchases. I’m sure there’s a huge number of rogue companies out there like Irisruby.